PuzzleLobby Support

How can we help?

For gameplay, cloud-save, purchase, advertising, accessibility, or account questions, email puzzlelobbysupport@gmail.com.

Include in your message

• Your device type and operating-system version
• The PuzzleLobby game and level number
• A short description or screenshot of the issue
• Your purchase transaction identifier, if the issue involves a purchase

Account and data deletion

In the PuzzleLobby app, open the coin wallet, choose Account & Settings, and select Delete account to permanently remove your cloud account, progress, wallet, and associated cloud data. If you cannot access the app, email puzzlelobbysupport@gmail.com from the email address connected to your account with the subject “PuzzleLobby account deletion.” We may ask you to verify account ownership before deletion.

Payments and refunds

Apple and Google process app payments. Refund requests may also need to be submitted through the store where the purchase was made.